Terms of Service

1. Who we are and what these terms cover

3me.ai ("3me", the "Service") is operated by Kristina Rutherford Consulting Ltd, a company registered in England and Wales (company number 14737182), registered office: 37 Bull Street, Holt, England, NR25 6HP ("we", "us"). Contact: kristina@3me.ai.

These terms govern your use of the 3me website and platform, including any free trial. By creating an account, ticking the acceptance box, or using the Service, you agree to these terms. If you do not agree, do not use the Service. Our Privacy Policy explains how we handle personal data and forms part of these terms.

2. Who can use 3me

You must be at least 18 years old.
The Service is provided for business use. If you use it on behalf of a company or other organisation, you confirm you have authority to bind that organisation, and "you" means both you and it.
If you manage brands or social accounts belonging to clients or other third parties, you confirm you have their full authority to connect those accounts, provide their content to us, and publish on their behalf.

Nothing in these terms affects rights you may have as a consumer under the laws of England and Wales that cannot be excluded or limited by agreement.

3. The Service (beta)

3me learns about your brand (including from the website address you provide and your questionnaire answers), generates draft social media content using artificial intelligence, and lets you review, edit, approve, schedule, and publish that content to social media accounts you connect.

The Service is in beta. Features may be added, changed, withdrawn, or limited as we develop the product. Some features described on our website may be unavailable, rolled out gradually, or offered in a limited form during beta.
Content drops. Your plan includes a monthly drop of planned posts (currently up to 24 per connected platform per billing month). A post counts as delivered when it is made available to you for review, whether or not you approve, edit, or use it. If we fall materially short in a month, your remedy is for us to generate the shortfall or apply a service credit; shortfalls do not give rise to refunds.
Approval first. The Service is designed so that nothing is published to your connected accounts until you approve it. Approving content is your instruction to us to publish it as scheduled.

4. Free trial

Trials currently last 7 days and do not require a payment card.
One trial per person, per business, and per business website. Creating additional accounts to obtain further trials is a breach of these terms.
At the end of the trial your access to paid features stops unless you subscribe. If a trial is ever set up to convert automatically to a paid subscription, we will tell you clearly before you start it and remind you before you are charged.
We may change or withdraw the trial offer at any time for new sign-ups.

5. Fees, billing, and cancellation

The current beta price is £49 per month (including VAT where applicable), billed monthly in advance via Stripe. Prices may change; we will give existing subscribers at least 30 days' notice of price changes, and you may cancel before the change takes effect.
Subscriptions renew automatically each month until cancelled. You can cancel at any time via your billing settings; cancellation takes effect at the end of the current billing period, and you keep access until then.
Part-month refunds are not offered. This does not affect any statutory rights you have, including (if you are a consumer) your rights where the Service is faulty.
Consumers: if you are a consumer, you normally have a 14-day cooling-off right. By starting to use the paid Service immediately, you request immediate supply of digital content and acknowledge that you lose the cooling-off right once supply begins, in line with the Consumer Contracts Regulations 2013.
If a payment fails, we may retry it and suspend paid features until payment is made. You remain responsible for amounts due. Initiating a chargeback for amounts properly owed may lead to suspension.

6. Your content and inputs

"Your Content" means everything you provide to the Service: your website content, questionnaire answers, uploaded media, brand assets, captions you write or edit, and anything else you submit.

You own Your Content. You grant us a worldwide, non-exclusive licence to host, copy, analyse, process (including with third-party AI providers), adapt, and display Your Content solely to provide and improve the Service for you, and to publish content to the accounts you connect on your instruction.
You warrant that: (a) you own Your Content or have all rights needed to use it as described; (b) the website address you provide belongs to you or a business you are authorised to act for; and (c) Your Content does not infringe anyone's rights or break any law.
You are responsible for keeping your own copies of any content that matters to you. We take commercially reasonable care of stored data but the Service is not an archival or backup service.

7. AI-generated content

This section is important. Please read it carefully.

Ownership. As between you and us, we assign to you whatever rights we hold in content generated by the Service specifically for your brand ("Output"), once any fees due have been paid. We retain all rights in the underlying platform, templates, prompts, models, and tooling used to create it.
No guarantee of uniqueness or protectability. AI systems can produce similar output for different users, and the law on copyright in AI-generated works is unsettled. We do not warrant that Output is original, unique, or capable of copyright or other IP protection, or that it does not resemble content generated for others.
Accuracy. AI-generated content can be wrong, outdated, or misleading, including about your own business. You must review every piece of content before approving it. You are solely responsible for everything you approve and publish, including its factual accuracy and its compliance with advertising rules (such as the CAP Code), consumer law, and any regulations applying to your sector (for example, financial promotions or health claims).
Third-party rights. We do not warrant that Output is free of third-party rights. Stock media and design templates included in Output are subject to the licences of their providers and may only be used as part of your published content, not extracted and resold.
Brand voice models. Where we train a custom voice model on Your Content, we own the model and use it only to provide the Service to you. We do not use Your Content to generate content for other customers.

8. Connected social accounts and publishing

You may only connect social accounts you own or are authorised to manage. You authorise us and our social publishing provider to access those accounts and publish content you have approved, at the times you schedule.
You are responsible for complying with the terms of each social platform you connect. Platforms may reject, remove, reformat, or restrict content, change their APIs, or suspend accounts; these matters are outside our control and we are not responsible for them. We may stop supporting a platform if its integration becomes impractical or unavailable.
Scheduled publication times are targets, not guarantees. If a post fails to publish, our responsibility is to use reasonable efforts to retry or to make the content available for you to publish manually.

9. Acceptable use

You must not use the Service (including its inputs, AI generation, hosting, or publishing) to:

break any law, or infringe anyone's intellectual property, privacy, or other rights;
create or distribute content that is defamatory, deceptive, fraudulent, harassing, hateful, sexually explicit, or that promotes violence or self-harm;
impersonate any person or organisation, misrepresent your affiliation, or run accounts you are not authorised to manage;
send spam, run engagement-manipulation schemes, or publish misleading advertising, scams, or get-rich-quick promotions;
publish regulated claims (medical, financial, legal, or similar) without the authorisations your sector requires;
distribute malware or phishing links, including via link-hub pages we host;
analyse, scrape, or ingest websites or content belonging to businesses you are not authorised to act for (including competitors);
reverse engineer, copy, resell, or build a competing product using the Service; scrape the Service; or use automated means to access it other than via features we provide;
circumvent usage limits, share account credentials, or create multiple accounts to obtain extra trials or entitlements;
resell or redistribute Output as a standalone product (for example, selling generated content packs).

We may apply fair-use limits to AI generation and other metered features to protect the Service for all customers. We may remove content, refuse to generate or publish content, and suspend or terminate accounts that breach this section, immediately and without refund where the breach is serious.

10. Our intellectual property

We and our licensors own the Service and everything in it other than Your Content and Output assigned to you: including software, design, templates, prompts, models, workflows, documentation, and branding. You get a limited, non-exclusive, non-transferable right to use the Service for your own business while you have an active account. If you give us feedback or suggestions, we may use them freely without obligation to you.

11. Third-party services

The Service depends on third-party providers, including cloud hosting and database services, payment processing (Stripe), AI generation, visual rendering, social publishing, and email delivery. We choose providers carefully, but we are not responsible for their outages or failures, and the Service may be limited while a provider is unavailable.

12. Availability and support

We aim to keep the Service available at all times but do not guarantee uninterrupted access, particularly during beta. We may suspend the Service for maintenance, upgrades, or security reasons, giving notice where practicable. Support is provided by email and in-app, on a reasonable-efforts basis.

13. Your responsibility for your account

Keep your password secure and your account details accurate. Accounts are for one named user.
You are responsible for activity under your account. Tell us immediately if you suspect unauthorised use.

14. Indemnity (business customers)

If you use the Service in the course of business, you will indemnify us against losses, claims, and costs (including reasonable legal fees) arising from: (a) Your Content; (b) content you approve and publish; (c) your breach of section 2 (authority), 6 (warranties), 8 (connected accounts), or 9 (acceptable use); or (d) claims by your clients relating to brands or accounts you manage. This clause does not apply to consumers.

15. Liability

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under the law of England and Wales. If you are a consumer, nothing in these terms affects your statutory rights, including under the Consumer Rights Act 2015.

No guarantee of results. 3me is a content creation and scheduling tool. We do not promise any particular commercial outcome: including followers, engagement, leads, sales, or revenue. Testimonials reflect individual experiences and results vary.
For business customers: we are not liable for loss of profits, revenue, business, opportunity, goodwill, or data, or for any indirect or consequential loss. Our total aggregate liability arising out of or in connection with the Service in any 12-month period is limited to the fees you paid us in that period (or £49 if you have paid nothing).
For consumers: we are responsible for foreseeable loss caused by our breach of these terms or failure to use reasonable care and skill. We are not responsible for unforeseeable losses or for business losses where you use the Service for business purposes.
We are not liable for the acts of social media platforms, for content after you approve and publish it, or for your failure to review content before approval.

16. Suspension and termination

You can stop using the Service and cancel at any time (section 5). To close your account entirely, contact kristina@3me.ai.
We may suspend or terminate your access immediately if you seriously or repeatedly breach these terms (including the acceptable use rules), fail to pay, or if we are required to by law or a platform partner. For other reasons we will give you at least 30 days' notice, with a pro-rata refund of pre-paid fees for the unused period if we terminate without cause.
On termination: your right to use the Service ends, and we will delete or anonymise your data in line with our Privacy Policy. You should export anything you need before your account closes; you can ask us for a copy of your data within 90 days of closure.
Sections that by their nature should survive termination (including 7, 10, 14, 15, and 18) survive.

17. Changes to the Service and these terms

We may update these terms as the product, our business, or the law changes. For material changes we will give you reasonable advance notice by email or in the app. If you do not accept a material change, you may cancel before it takes effect; continuing to use the Service after the change takes effect means you accept it. The current version and date are shown at the top of this page.

18. General

Entire agreement. These terms, the Privacy Policy, and your plan details are the entire agreement between us regarding the Service, and supersede prior discussions. Nothing on our marketing pages forms part of the contract except as expressly stated in these terms.
Force majeure. We are not liable for delay or failure caused by events outside our reasonable control, including failures or withdrawal of third-party services, platform APIs, or AI providers.
Assignment. We may assign or transfer these terms (for example, on a sale of our business); you may not without our consent. We may use subcontractors and sub-processors.
Severance. If any part of these terms is found unenforceable, the rest remains in force.
No waiver. Not enforcing a right is not a waiver of it.
Third parties. No one other than you and us has rights under these terms (Contracts (Rights of Third Parties) Act 1999).
Notices. We will contact you using your account email; keep it current. You can contact us at kristina@3me.ai.

19. Governing law and jurisdiction

These terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes) are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that if you are a consumer resident in Scotland or Northern Ireland you may also bring proceedings in your local courts.

Last updated: 11 June 2026